EDI Reference / 824
824
Application Advice
Either direction
Business-level 'your document had a problem' — beyond syntax.
Where the 997 reports syntax acceptance, the 824 reports business-application problems: an invoice that didn't match, an ASN the receiving system rejected, a value that failed a business rule. It tells the sender to fix and resend.
⚠ Where it bites
An 824 is your early warning that a downstream system rejected a document the 997 already accepted — act on it before the chargeback lands.
Key segments
Related documents
997 Functional Acknowledgment
The technical receipt — 'your interchange arrived and parsed' (or didn't).
810 InvoiceThe bill — line prices and totals that must reconcile to the PO and the shipment.
856 Advance Ship Notice (ASN)What's on the truck — the pack hierarchy, SSCC carton labels, and ship date.
Got a real 824? See if it'd pass.
Inspect it segment-by-segment, or score it against a retailer's rules — free.